Restoring Furhat robot

Restoring your Furhat

If you encounter problems which you can't solve yourself or together with our tech support you may need to restore your Furhat.

You will need to prepare a USB-drive which can boot from start-up into a rescue-mode. From here you will restore your Furhat with an image.

Insert your USB-thumb drive (min. 32GB) in your computer
Format it to a NTFS-partition in Windows
Create two folders, one for the image and one for backups
Download Furhat restore image

Note: Furhat support will provide this, please contact support@furhatrobotics.com
Copy the downloaded image to your thumb drive in the image folder
Access your Furhat and copy the complete folders C:\Acapela.lic\ and C:\furhat\static\ to your thumb drive in the backup folder.

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Press "Next" if everything checks ok, if not follow instructions
If you get a popup where Macrium has found an Update, then press continue and follow update instructions

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Once update has finished continue by selecting your USB-thumb drive in the dropdown menu under "USB-Devices".
Uncheck "Enable multiboot MBR/UEFI USB support". If you did the update you will automatically be moved to the second step in the process, press "back" and you will be able to uncheck "Enable multiboot MBR/UEFI USB support".
Macrium will now create your bootable media and you will have a USB-thumbdrive that contains the tool to restore Window.
When your USB-thumb drive is ready unplug it and connect it to your Furhat.

Make sure you have internet connection on your Furhat
Insert your thumbdrive
Start your Furhat and press "F10" while in POST-mode. This will let you choose which drive you should boot from
Select "UEFI : USB : "USB DRIVE" : PART 0 : OS Bootloader" where "USB DRIVE" is the name of your thumbdrive
Macrium will now start, choose the tab "Restore" and click "Browse for an image or backup file to restore"
Navigate to your usb-thumbdrive where you stored the image-file you previously downloaded and click "Open"
Now click "Restore image" button
In the new popup window press "next" followed by "finish"
Macrium will ask you to confirm the overwrite, choose "Continue"
Depending on the speed of your USB-thumbdrive the restoring process can vary between 10-45 minutes
Once the restore is finished press "close", unplug any usb-drives and restart Furhat

You will have a clean installation of your Furhat now and you need to restore the files you previously backed up.

Start Furhat
An automated script will start to download voices, faces and skills which was originally shipped with your Furhat. Furhat will restart once this is ready.
Insert your USB-thumb drive with the backups
Copy the Acapela.lic folder to C:\
Copy the static folder to C:\furhat\

To license your Windows license you need to follow this procedure

Open start-menu and open Services
Open service Windows update
Choose startup-type to be Manual, click apply
Press Start and confirm that service status is running, don't close this window yet
Open start-menu and open System
Press Activate windows
Press Change product key
Type in the serial keyboard > Note: Furhat support will provide this, please contact support@furhatrobotics.com
Press next to activate windows
You should now see that Windows has successfully activated Windows, close the window
Go back to Services window for Windows Update and stop the service and then choose disabled from the dropdown menu for Windows Update
Press OK and the configuration is done
Close all windows and restart Furhat